Navigating Warranties at Balance Catamarans: Ensuring Customer Satisfaction

Join us at the Boot in Germany as Dean Paarman, alongside Phil Berman, the President and founder of Balance Catamarans, and Patrick Roscoe, Vice President of Customer Experience, delve into the crucial topic of warranty services. Watch Part 1: https://youtu.be/cYUubQ6BGLI This comprehensive discussion covers the importance of quality control, the challenges of providing global support for a diverse clientele, and the innovative solutions in place to streamline the warranty process. Learn about the new owner's portal, which offers essential resources, manuals, instructional videos, and support services to ensure Balance Catamaran owners sail smoothly around the world. 00:00 Introduction to the Boat Show 00:29 The Importance of Warranty 01:47 Challenges in Warranty Service 03:55 Preparing Owners for Their Boats 06:00 Owner's Portal and Its Benefits 10:36 Handling Warranty Issues 16:17 Choosing Reliable OEM Partners 18:21 Global Support and Logistics 19:58 Commitment to Customer Satisfaction 25:15 Conclusion and Future Videos